Subscription Policy

Subscription Policy – Rossendale Trades Hub

1. Overview
Rossendale Trades Hub offers subscription-based listing packages for tradespeople who wish to promote their services within our directory. By subscribing to any of our packages, you agree to the terms outlined in this policy.

2. Subscription Packages
We offer a range of listing options, including standard, premium, and exclusive packages. Each package provides different levels of visibility, features, and promotional opportunities. Full details of each package are provided at the point of purchase.

3. Billing & Payments
Subscriptions are billed on a recurring basis (monthly or annually, depending on the plan selected). Payment must be made in full before your listing becomes active. All payments are processed securely.

Failure to make payment may result in suspension or removal of your listing.

4. Subscription Term & Renewal
All subscriptions automatically renew at the end of each billing period unless cancelled in advance. By subscribing, you authorise Rossendale Trades Hub to automatically charge your selected payment method for renewal.

5. Cancellation Policy
You may cancel your subscription at any time. Cancellation will stop future billing, but your listing will remain active until the end of the current billing period.

6. Refund Policy (UK Consumer Law)

Under the Consumer Contracts Regulations 2013, you may have the right to cancel your subscription within 14 days of purchase (the “cooling-off period”) and receive a full refund, provided that the service has not yet begun.

By purchasing a subscription and requesting your listing to go live immediately, you acknowledge and agree that:

  • The service begins straight away

  • You waive your 14-day cooling-off right once the service has started

Once your listing is live or promotional activity has begun, no refunds will be issued for the current billing period.

Refunds will only be considered in the following circumstances:

  • Duplicate payments made in error

  • A technical fault caused by Rossendale Trades Hub that prevents your listing from being displayed for a significant period

All approved refunds will be processed back to the original payment method.

7. Exclusive Listings
Exclusive packages are limited to one business per trade per designated area. Availability is offered on a first-come, first-served basis. Rossendale Trades Hub reserves the right to determine eligibility and maintain quality standards for exclusive placements.

8. Listing Content & Responsibilities
Subscribers are responsible for ensuring all information provided is accurate, up to date, and not misleading. Rossendale Trades Hub reserves the right to edit or remove content that is deemed inappropriate, inaccurate, or not aligned with our standards.

9. Service Availability
While we aim to provide continuous service and visibility, Rossendale Trades Hub does not guarantee uninterrupted access to the platform or a specific volume of leads or enquiries.

10. Changes to Subscriptions
We reserve the right to modify subscription pricing, features, or structure at any time. Any changes will be communicated in advance and will not affect current billing periods.

11. Termination
Rossendale Trades Hub reserves the right to suspend or terminate any subscription if a user breaches these terms or engages in conduct that may harm the platform, its users, or its reputation.

12. Contact Information
For any questions regarding your subscription, please contact us at:
info@rossendaletradeshub.com

Effective Date: 31/03/2026